Frequently Asked Questions
Discover everything you need to know about the world of Memo Paris.
Are Memo Paris fragrances authentic?
Yes, all products purchased through our official online store are 100% authentic, original creations developed by our founders Clara and John Molloy in collaboration with renowned perfumers.
Do you offer international shipping?
We offer worldwide shipping to most countries. Delivery times and costs vary depending on the destination, and tracking information is provided as soon as your order leaves our warehouse.
What is your return policy for perfumes?
To ensure hygiene and product integrity, we only accept returns on unopened items in their original cellophane wrapping within 14 days of delivery. We recommend trying our discovery sets before committing to a full-size bottle.
Are your fragrances vegan and cruelty-free?
Memo Paris is committed to ethical practices. Our fragrances do not contain animal-derived ingredients and we do not conduct testing on animals.
How should I store my Memo Paris fragrance?
To preserve the quality of the essential oils and raw materials, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
Can I get samples before purchasing a full bottle?
Yes, we offer Discovery Sets that allow you to explore our various collections, such as Cuirs Nomades and Graines Vagabondes, from the comfort of your home.